|Since opening its first store on June 29, 1969, 7-Eleven Canada, Inc. has had a single focus: to provide its customers with the products and services that they want, when they want them, and in a clean, safe and friendly environment. This is not a simple task for a company that operates close to 500 stores from British Columbia to Ontario that are open 24 hours a day, 7 days a week. What makes it even tougher is that 7-Eleven Canada is growing, as convenience and quality become increasingly important in today’s time-constrained society.
BFI Canada works behind-the-scenes to help this leading retailer maintain its high standard for super-clean stores while it grows by providing non-hazardous solid waste collection and recycling services to all 7-Eleven Canada stores across the country.
7-Eleven Canada believes that the most important trait for a waste services provider to possess is integrity. It wants to work with a partner that can be trusted to deliver timely, responsive and cost-effective services – now and in the future.
“BFI Canada treats us fairly, responds to us quickly, and does what it says it will do,” says Mike Sugden, Division Facilities Manager, Canada Division. “As a consequence, our relationship runs smoothly and they have earned the opportunity to serve us as we grow. In my view, it is BFI Canada’s people that make it work so well.”
Addressing a National Opportunity
We know that every customer has a unique set of waste management challenges. When a company grows, those challenges become greater and when that company becomes national, it needs an integrated solution that will comply with local environmental regulations – and the high standards of performance expected by the corporate head office.
Based on this knowledge, we recognize that one of our challenges for the future is to manage our business so it can address the ever-changing local and national needs of our customers.
To meet this challenge, we’ve insisted on keeping decision-making authority in the hands of our local teams who have direct knowledge of, and can respond quickly to, the local service needs of their customers. We’ve also entered new North American markets and increased our presence within those markets so we can be of greater service to national customers. And we constantly review acquisition opportunities that would further expand our footprint within existing territories and in new markets.
To make our service offering match the needs of our customers’ corporate head offices, we provide consolidated billing, electronic invoicing, customized monthly reporting and a single point of contact through our National Accounts program. We’ve also equipped our teams with tools that allow us to perform waste audits, formulate waste reduction work plans and develop recycling and organics solutions on a local and national basis.
As we grow, we will continue to challenge ourselves to offer the best, most efficient and environmentally responsible solid waste solution for multi-location customers – one location at a time.
Richard Porier District Manager, BFI Canada
Stacey Hyde Sales Co-ordinator, IESI
Justin Peoples Driver, BFI Canada